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KSTB2020

USER/INSTALLATION GUIDE

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WHAT'S IN THE BOX?

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KSTB2020 Set-Top Box (STB)

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HDMI Cable

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KURV Remote

KURV 2.0 Voice Remote Control Shown

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AA Batteries

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Power Adapter

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RCA Analog Composite Breakout Cable (Optional)

SET-TOP BOX AT A GLANCE

Top View

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Power Button: Used to power the Kaon STB On or Off.

Front View

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Status Indicator LED: Indicates power status of STB (Red = Off, Green = On).

3

Infrared (IR) Sensor: Used to communicate with the KURV Remote Control.

Rear View

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RJ45: 10/100 Ethernet port used to connect to a home router.

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HDMI: Digital A/V output, used to connect to a TV via HDMI cable.

6

AV Out: SD Analog A/V output, used to connect to older-style TVs that do not support HDMI connections. Ask your installer for an RCA composite breakout cable if one was not included.

7

S/PDIF: Optical Audio output, used to connect to external Sound bar or Surround Sound system. An optical cable with TOSLINK connectors is required (not included).

8

12V/1.5A In DC Power port, used to connect via the power adapter.

Side View

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USB: This port has an output power capability of 5V DC @ 1 amp.

REMOTE CONTROL FUNCTIONALITY

The remote control is a motion detecting device and will backlight when the remote is picked up or moved. Backlighting will remain on for 3 seconds.

Hotkeys

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KURV 2.0 Voice Remote Control Shown

Hotkeys

The following Hot Keys are dedicated short cuts to return the user to the video service regardless of the content or App being viewed.

1

MENU: Displays the Main Menu.

2

LAST: Displays the last 15 items that have been watched.

3

HOME: Displays the main Android TV menu including access to Apps.

4

GUIDE: Displays the Electronic Program Guide (EPG).

5

SHOWS: Displays the shows that are presently available for viewing On Demand (VOD).

6

MOVIES: Displays the movies that are presently available for viewing On Demand (VOD).

BUTTON FUNCTIONALITY

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KURV 2.0 Voice Remote Control Shown

1

TV POWER: Powers on or off TV if remote is programmed with a TV infrared code.

2

TV INPUT: Changes video input on TV if remote is programmed with a TV infrared code.

3

POWER: Switches STB power on or into standby or off mode. Will also control TV power and audio system after remote has been programmed with a TV/Audio Infrared code.

4

PAGE (Up or down): In the GUIDE or MENU screens, scrolls one page up or down.

5

MENU: Launches the MAIN MENU within the App with Live Video or last viewed On-Demand program.

6

LIVE TV: Tunes to the last content viewed in the App.

7

MUTE: Mutes the audio on your audio device(s) (TV, Audio System, or STB).

8

VOLUME (Up or down): Increases or decreases volume levels on your audio device(s).

9

CHANNEL (Up or down): Selects the previous and next available channels. (Hold for rapid advance.) Within MENU or GUIDE acts the same as Page Up/Page Down.

10

GOOGLE HOME: Launches AndroidTV main menu including access to Apps.

11

LAST: Displays the last 15 items that have been watched.

12

BACK/EXIT: Returns to previous menu or state within current App. From live video, this key opens the Main Menu.

13

GUIDE: Launches the Channel GUIDE (EPG) within the App.

14

ARROWS: Moves to highlight items in respective direction.

15

OK/SELECT: Short Press - Confirms a selection. When watching video in the App, info on the current video playing appears, including the time shift bar. Long Press - Invokes the App search menu. This is the same function as the magnifying glass in the Main Menu.

16

SHOWS: Launches the SHOWS play list in the App.

17

MOVIES: Launches the MOVIES play list in the App.

18

SEARCH/VOICE: 🔍 Launches text-based Google Assistant search. Launches voice-based Google Assistant search.

19

RECORD: Begin recording selected content in the App.

20

REWIND: Fast rewinds VOD, or live TV.

21

FAST FORWARD: Fast forwards VOD, or live TV.

22

PAUSE/PLAY: Play or Pause toggle of VOD, or live TV.

23

0-9: Enters channel numbers in the GUIDE or full screen video.

24

SET: Setup the remote to control the TV, and to program an audio device with Infrared (IR) commands.

KURV 1.0 SEARCH REMOTE 🔍

Remote Pairing Operation

STB / Remote IR - RF Mode Conversion

For customers who wish to place the STB in a non-line of sight position (with respect to the remote control) the remote must operate in RF mode. As the remote operates in IR mode by default the user will have to convert the remote operation from IR mode to RF mode by the following sequence:

  • While in the same room with the STB, press and hold SET on the remote for approximately 3 seconds. The remote LED will initially display red.

  • After 3 seconds the remote LED will turn green. Immediately press the home button ( ).

  • A 3-digit code will be displayed on the TV screen.

  • Enter the 3-digit code shown on the TV.

  • If successful, "Connected" will be displayed on the TV screen and the remote now operates via RF mode.

If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.

Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.

To return the remote to the line of sight 9 IR mode of operation, perform the following steps:

  • On the remote press and hold SET for 3 seconds, until the LED turns green.

  • On the remote Press 9 8 1

  • Successful completion is signaled by 2 green blinks.

If the remote at any time fails to pair, or is not functioning properly, factory reset the remote using the SET 9 8 1 sequence above, then re-pair remote.

TV / Remote Programming

Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices.

By default, the remote controls the Volume and Power on the STB. To program the remote to the TV, such that remote Master Power key presses adjust Power and Volume on the TV by Infrared commands directly follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Enter the 5-digit code as shown in Appendix A.

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

It is strongly recommended to program the KURV remote to allow the TV or Audio System control the sound. This will ensure that any channels encoded with Dolby Surround operate as expected. If the STB is allowed to control the sound, channels encoded with Dolby Surround may render with no audio.

Programming codes for TV’s and Audio Systems are found in Appendices A and B.

NOTE: When entering TV programming codes, ensure the code used has the ability to control both Power and Sound. Some codes may control Power alone and some Audio alone. Use the code that controls both Power and Sound to process Dolby Surround as expected. When the TV code has been programmed, confirm the volume key on the remote brings up the TV sound level indicator, not the STB sound level indicator.

It is also strongly recommended that any TV sound leveling technology be disabled. This technology is generally used to squelch advertisement audio that is increased intentionally. This technology may cause unintended variations in sound levels.

TV Code Auto-Search Method

If a code cannot be located in Appendix A or B, use this method to find control programming:

  • Press and hold the SET key for 3 seconds, until the LED turns green.

  • On the remote Press 9 9 1

  • Press the CH sequentially until the TV turns off.

  • Press the OK / Select key to enter this control into the remote.

  • Successful programming is indicated by two green blinks of the LED.

If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.

Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.

To return the remote to the line of sight 9 IR mode of operation, perform the following steps:

  • On the remote press and hold SET for 3 seconds, until the LED turns green.

  • On the remote Press 9 8 1

  • Successful completion is signaled by 2 green blinks.

Volume and Mute Controlling Device Link

By default, the remote controls the Volume and Mute on the STB. To program the remote to control Volume and Mute on the TV follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Press the VOL

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

Remote Behavior

If the remote has been programmed to the TV as described on the previous page, the Remote’s TV power button will control the TV power only.

This will not affect the powered state of the STB. The "all devices" power button will control the TV power as well as the STB power states if remote has been fully programmed with TV and Audio system.

The "all devices" power button may be used in two ways while system is fully powered on:

Short Press: Will turn off TV and put the STB into a standby mode.

Long Press: User will be prompted if they want STB to be powered down (non-standby) mode. If OK is selected, the TV and STB will all be powered down. The STB will be fully powered down and not be in standby mode.

NOTE: To prevent the STB and the "all devices" power button user input reactions from becoming unsynchronized (i.e. the "all devices" power button turns the TV Off while turning the STB On, or vice versa) it is recommended to use only Short Presses of the "all devices" power button

If a Long Press of the "all devices" power button is used to Power Off the TV, it MUST be followed by a Long press to turn the TV back On. If a Long Press to turn the TV Off is followed by a Short Press to turn TV On, the TV and STB may become unsynchronized with the respect to being On or Off at the same time.

If the TV and STB become unsynchronized with respect to power button presses, power cycle (i.e. Remove power) to the STB, while the TV is On. This will re-synchronize the TV and STB power

KURV 2.0 SEARCH REMOTE

Remote Pairing Operation

STB / Remote IR - RF Mode Conversion

For customers who wish to place the STB in a non-line of sight position (with respect to the remote control) the remote must operate in RF mode. As the remote operates in IR mode by default the user will have to convert the remote operation from IR mode to RF mode by the following sequence:

  • While in the same room with the STB, press and hold SET on the remote for approximately 3 seconds. The remote LED will initially display red.

  • After 3 seconds the remote LED will turn green. Immediately press the home button.

  • A 3-digit code will be displayed on the TV screen.

  • Enter the 3-digit code shown on the TV.

  • If successful, "Connected" will be displayed on the TV screen and the remote now operates via RF mode.

If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.

Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.

To return the remote to the line of sight 9 IR mode of operation, perform the following steps:

  • On the remote press and hold SET for 3 seconds, until the LED turns green.

  • On the remote Press 9 8 1

  • Successful completion is signaled by 2 green blinks.

If the remote at any time fails to pair, or is not functioning properly, factory reset the remote using the SET 9 8 1 sequence above, then re-pair remote.

TV / Remote Programming

Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices.

By default, the remote controls the Volume and Power on the STB. To program the remote to the TV, such that remote Master Power key presses adjust Power and Volume on the TV by Infrared commands directly follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Enter the 5-digit code as shown in Appendix A.

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

Audio System - Sound Bar / Remote Programming

Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices

By default, the remote controls the Volume on TV, and Power on the STB. To program the remote to the Sound Bar, such that remote Master Power key presses adjust Volume on the Sound Bar by Infrared commands directly, follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Enter the 5-digit code as shown in Appendix B.

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

Ecosystem Setup Recommended for the Correct Audio Behavior

It is strongly recommended to program the KURV remote to allow the TV or Audio System control the sound. This will ensure that any channels encoded with Dolby Surround operate as expected. If the STB is allowed to control the sound, channels encoded with Dolby Surround may render with no audio.

Programming codes for TV’s and Audio Systems are found in Appendices A and B.

NOTE: When entering TV programming codes, ensure the code used has the ability to control both Power and Sound. Some codes may control Power alone and some Audio alone. Use the code that controls both Power and Sound to process Dolby Surround as expected. When the TV code has been programmed, confirm the volume key on the remote brings up the TV sound level indicator, not the STB sound level indicator.

It is also strongly recommended that any TV sound leveling technology be disabled. This technology is generally used to squelch advertisement audio that is increased intentionally. This technology may cause unintended variations in sound levels.

TV Code Auto-Search Method

If a code cannot be located in Appendix A or B, use this method to find control programming:

  • Press and hold the SET key for 3 seconds, until the LED turns green.

  • On the remote Press 9 9 1

  • Press the CH sequentially until the TV turns off.

  • Press the OK / Select key to enter this control into the remote.

  • Successful programming is indicated by two green blinks of the LED.

Volume and Mute Controlling Device Link

By default, the remote controls the Volume and Mute on the STB. To program the remote to control Volume and Mute on the TV follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Press the VOL

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

To return remote to default for Volume and Mute control on the TV or Sound Bar, follow the instructions below:

  • Press and hold the SET key until the remote LED turns green.

  • Press the VOL key.

  • Successful programming is indicated by two green blinks of the LED.

  • Unsuccessful programming is indicated by two red blinks of the LED.

Remote Behavior

If the remote has been programmed to the TV and Audio Systems as described on the previous page, the Remote’s TV power button will control the TV power only.

This will not affect the powered state of the STB. The "all devices" power button will control the TV power as well as the STB power states if remote has been fully programmed with TV and Audio system.

The "all devices" power button may be used in two ways while system is fully powered on:

Short Press: Will turn off TV / Audio System and put the STB into a standby mode.

Long Press: User will be prompted if they want STB to be powered down (non-standby) mode. If OK is selected, the TV, Audio System, and STB will all be powered down. The STB will be fully powered down and not be in standby mode.

NOTE: To prevent the STB and the "all devices" power button user input reactions from becoming unsynchronized (i.e. the "all devices" power button turns the TV Off while turning the STB On, or vice versa) it is recommended to use only Short Presses of the "all devices" power button

If a Long Press of the "all devices" power button is used to Power Off the TV, it MUST be followed by a Long press to turn the TV back On. If a Long Press to turn the TV Off is followed by a Short Press to turn TV On, the TV and STB may become unsynchronized with the respect to being On or Off at the same time.

If the TV and STB become unsynchronized with respect to power button presses, power cycle (i.e. Remove power) to the STB, while the TV is On. This will re-synchronize the TV and STB power

KURV 1.0 / KURV 2.0 REMOTE OK BUTTON FUNCTIONALITY

When pressing the OK/Select key for an extended time, on either the KURV 1.0 or KURV 2.0 remote controls, the Operator in app search screen appears on the TV.

The KURV 1.0 SEARCH remote control is only capable of a manual text search using the keyboard. Arrow right to the Search Box and press OK to display the on-screen keyboard to type out a search string.

The KURV 2.0 VOICE remote control is capable of searching by talking into the remote. When activated, speak into the remote.

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KURV 1.0 Search Screen

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KURV 2.0 Search Screen

Once Search has been selected by a long press and release of OK button, the search window will appear, allowing the user to type in (or speak) search keywords for content titles (series, movies, episodes) and channel titles across live, upcoming, lookback and VOD content within the Operator App.

When using a KURV 2.0 VOICE enabled remote for in App searching, ensure that the on screen microphone is highlighted. This signifies that voice input is enabled. If you are in the search screen and the voice microphone is not highlighted in red, a short press of the OK button will enable the voice input.

Once a search term has been typed or spoken, the results will be populated, and may contain results that fall into one or more of the following categories:

Shows (e.g. Type / Speak "Wheel of Fortune”)

Live and Upcoming (e.g. Type / Speak "Wheel of Fortune”)

Movies (e.g. Type / Speak "Lost in Space”)

Channels (e.g. Type / Speak "MSNBC”)

Episodes (e.g. Type / Speak "The One Where Joey Tells Rachel”)

The user may select any of the results in order to access additional information about the program.

Note: The channel search is not yet supported (e.g. "Tune to Channel 7” or "Tune to MSNBC”)

KURV 1.0 🔍   / KURV 2.0    REMOTE GOOGLE ASSISTANT BEHAVIOR

When pressing the Google Assistant button on the remote, behavior is dependent upon whether the user is signed in or not to Google. Users signed in to Google will experience a broader interaction.

he KURV 1.0 SEARCH remote is only capable of manually entering text using the on-screen keyboard. The KURV 2.0 VOICE remote, when activated, is capable of listening to voice commands or manually entering text using the on-screen keyboard.

The following are Google Assistant examples that can be typed in or spoken:

YouTube

  • "Open YouTube App"

  • "Play Cat Videos on YouTube"

  • "Search for Sitcoms on YouTube"

  • "Tell Me Information about Game of Thrones"

Video Control, i.e. YouTube

  • Playback* - "Pause" "Stop" "Resume"

  • Volume* - "Louder" "Softer"

  • Power - "Turn Off" (puts the STB in standby mode)

Internet Searches

  • "Who won the 1962 World Series."

  • "What is the capital of North Dakota."

  • "Who won the Warriors game?"

  • "What’s 20% of 80?"

  • "What does "gregarious” mean?"

  • "How do I say Nice To Meet You in French?"

  • "How’s the S&P 500 doing?"

  • "How many kilometers in a mile?"

  • "Search for summer vacation ideas."

  • "Find pictures of kittens."

  • "Play some Jazz music."

  • "Play the latest episode from This American Life."

  • "What’s the latest news from BBC?"

To exit the Google assistant page press the back button

* Google Sign-in is Required.

KURV 1.0 / KURV 2.0 REMOTE BATTERY INSTALLATION

The remote requires two AA batteries.
Hold the remote with keys facing the floor. Battery cover is the entire back of the remote.

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Using the ridges, slide the back cover towards the bottom of the remote, remove the cover and insert batteries in the direction shown.

Battery Monitoring

  • Press and hold the SET key until the remote LED turns green.

  • On the remote press 9 9 9

  • If the Green LED blinks 4 times, battery status is excellent.

  • If the Green LED blinks 3 times, battery status is good.

  • If the Green LED blinks 2 times, battery status is low.

  • If the Red LED blinks 1 time, battery status is very low and need to be replaced.

SELF-INSTALL PHYSICAL PLACEMENT GUIDELINES

The KSTB2020 set-top box should be placed in a location away from direct or indirect heat sources.

Remote Operating in IR mode

With the remote operating in IR mode, it is recommended that the KSTB2020 be placed in sight for the end user. The IR sensor is in center of the front face plate.

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Remote Operating in RF4CE Mode

With the remote operating in RF mode, the KSTB2020 may be placed out of sight. This may include behind a wall-mounted TV or in a TV cabinet.

USAGE CONSTRAINTS

External DVR via USB Drive

The USB port cannot be used to connect an external USB drive to support local DVR capability.

SELF-INSTALL CONNECTION GUIDELINES

HDMI Cable Connection

What You Need

  • An HD or Ultra High Definition (UHD) TV that can support 720p, 1080p or 4K UHD.

  • A Broadband Internet connection that supports a wired or WiFi wireless home network (802.11 g, n, or ac).

  • Pay TV Operator login credentials (mandatory).

  • Google login credentials (optional).

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Analog Composite Breakout Cable Connection

Connect the analog composite cable as shown below. This connection scheme should only be used if the TV does not have a working HDMI port.

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Network Connection

You must connect your new STB to an internet connection through either a WiFi wireless connection or a wired Ethernet connection.

Wired Network Connection

If your home router is near the STB location, a CAT-5/5e/6 Ethernet cable may be used for internet connectivity. Plug one end of the CAT-5/5e/6 cable into the STB RJ45 port. Plug the other end of the cable into any LAN port of your home router.

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WiFi Network Connection

Connect Automatically Using WPS

Navigate to the Android main menu by pressing the following key sequences:

Home -> Settings -> Network -> WiFi -> Select to enable.

Once WiFi has been enabled, using the remote scroll down and select “Connect via WPS”.

Once selected press the WPS button on your home router. The Set-Top Box will automatically connect to the WiFi network.

Ensure that WiFi network signal strength is strong or very strong .

Connect Manually

Home -> Settings -> Network -> WiFi -> Select to enable.

Once WiFi has been enabled, using the remote scroll down and select the required network and press OK. When prompted, enter your WiFi password using the remote. Alternately a USB keyboard may be plugged into the USB port of the Set-Top Box. Type password on keyboard as required.

Ensure that WiFi network signal strength is strong or very strong .

Initial BOX Power On

The following screens describe the remote key sequences required to setup the KSTB2020. When powered up and fully booted, the box will start on this screen.

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Select Skip and press OK to continue. The following screen will be displayed.

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If the end user wishes to login with their Google ID they may do so at this point. If not, select Skip and press OK to continue.

Once logged in, the following Terms of Service screen will be displayed. Select Accept and press OK to continue.


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Select Yes on the Location screen and press OK to continue.

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On the Help Improve screen, select Yes and press OK to continue.

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On the Choose a Name screen, select the appropriate name for the unit and press OK to continue.

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The following Get Started screen will display the login where your Cable Provider App will be located. This app cannot be unselected. Select Continue and press OK to get to the next screen.


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On the Welcome screen, arrow right five times to get to the next screen.

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Select Done and press OK to continue.

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When it is finished processing, the Login screen will be displayed.

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An example login screen is shown. This will be unique for each subscriber. Credentials may be entered using the remote or via a USB keyboard (recommended).

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Once logged in, the following screen will be displayed. Select “DETAILS” to be prompted for Wi-Fi network section and sign in. Alternately an Ethernet cable may be connected at this time.

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NETWORK SETUP

Wi-Fi Requirements

Wi-Fi networks should be 802.11n or better (802.11AC/AX preferred). The KSTB2020 should be placed in such a fashion that the Wi-Fi signal strength is strong or very strong (as a minimum). To connect the STB to the Wi-Fi network.

Wi-Fi connection automatic setup using WPS

Navigate to the Android main menu by pressing the following key sequences:

Home -> Settings -> Network -> WiFi -> Select to enable.

Ensure that WiFi network signal strength is strong or very strong .

If the signal strength is not strong or very strong consider moving the router and STB close to one another if possible. If router/STB repositioning is not feasible Wi-Fi extension, MoCA extension or physical cable connection must be considered. Cables must be CAT-5/5e/6 compliant.

Wi-Fi connection manual setup

Navigate to the Android main menu by pressing the following key sequences:

Home -> Settings -> Network -> WiFi -> Select to enable.

Once Wi-Fi has been enabled, using the remote scroll down and select the required network and press OK. When prompted, enter your Wi-Fi password using the remote. Alternately, a USB keyboard may be plugged into the USB port of the KSTB2020. Type password on keyboard as required.

Ensure that WiFi network signal strength is strong or very strong .

Hard Wired Ethernet Requirements

If the home router is near the Set Top Box location, a CAT-5/5e/6 Ethernet cable may be used for Internet connectivity. Plug one end of the CAT-5/5e/6 cable into the KSTB2020 RJ-45 port. Plug the other end of the cable into any LAN port of the home router.

SERVICE VALIDATION

RCU/STB Operation

Once STB has been installed and credentials have been entered, the user should confirm that remote works as expected with STB. The user should check the following buttons for correct operation.

  • Volume up/down

  • Channel up/down

  • Menu

  • Home

  • Shows

  • Movies

General Video Quality

User should validate that overall video quality is as expected. If possible, tune to a channel with fast moving scenes (e.g. football or hockey game).

General Video Quality

Signal strength may be checked via the network sub-menu in the Android main menu.

Using the remote and android menu navigate to the following:

Home -> Settings -> Network

Ensure that WiFi network signal strength is strong or very strong .

TROUBLESHOOTING

Observation

Video/audio quality is poor on STB or network connection error is displayed.

Check

WiFi signal strength in STB Network connection menu.

Ideal for consistent video:

Strong WiFi signal

Very Strong WiFi signal

Video may buffer frequently or will not be consistent:

Weak WiFi signal

Very Weak WiFi signal

Remediation

Relocate router and STB closer in proximity with each other if possible, such that signal is strong or very strong.

Connecting the STB to home router with a CAT-5/5e/ cable will also resolve poor WiFi connectivity issues.

If video or audio quality is still poor after correcting network, contact NCC technical support.

Check

Ethernet cable integrity

Remediation

If wired Ethernet connectivity is used, reset/replace Ethernet cable as required.

Check

Router integrity

Remediation

Power cycle STB and router.

Check

HDMI/Analog composite cable integrity and connection.

Remediation

Reset/replace cables as needed.

Check

TV HDMI port integrity.

Remediation

Use different TV HDMI port if possible.

Check

If possible, compare suspect STB A/V quality to another device such as a Blueray player.

Remediation

If the STB is found to show issues while no other devices do, contact NCC technical support.

Observation

Video is not visible on the TV.

Check

HDMI port connection is aligned with the TV's HDMI port selection.

Remediation

Ensure HDMI port connection and HDMI port selection are the same.

Observation

Remote does not control STB, TV, or audio equipment.

Check

Battery charge

Remediation

Replace batteries if charge is low.

Check

Remote is not programmed to TV or Audio system.

Remediation

Refer to pages 8 or 12 for KURV remote pairing instructions.

Check

A Remote Control button press always lights up the LED at the top of the remote. Red = an IR command sent. Green = an RF command sent.

Remediation

If NO LED lights on button presses, the batteries should be changed.

APPENDIX A

TV Codes for Remote Pairing

Top 10 US TV BRANDS

TV MAKER/BRAND
CODE NUMBER
SAMSUNG
10305 10265 10001 10012 10051 10092 10011 10118 10124 10132 10145 10176 10221 10306 10542 10315 10439 10479 10408 10543

LG (GOLDSTAR)
10011 10093 10103 10113 10118 10132 10346 10315 10439

SONY
10043 10075 10117 10130 10067 10170 10238 10247 10309 10409 10452

VIZIO
10011 10315 10351 10530

PANASONIC
10076 10010 10038 10057 10005 10148 10150 10169 10308 10359 10485

SHARP
10260 10020 10025 10028 10033 10034 10132 10151 10235 10236 10361 10375 10436 10011

TOSHIBA
10021 10013 10035 10041 10052 10063 10092 10142 10146 10178 10179 10393 10303 10464 10419 10517

DYNEX
10091 10347 10366

TCL
10256 10371 10267

SKYWORTH
10522
TV MAKER/BRAND
CODE NUMBER

3M
10368

A MARK
10103 10132 10388

ACTION
10370

ADMIRAL
10436 10431

ADVENT
10135 10339

ADVENTURE
10372

AFTRON
10373

AIKO
10374

AIWA(R-44A)
10082 10183

AIKAI
10148 10160 10001 10317 10318 10348 10352 10542 10439 10476 10517

ALARON
10376

ALBATRON
10377

AMBASSADOR
10378

AMERICA ACTION
10380

AMPRO
10070 10164 10249 10381

AAMSTRAD
10053

ANAM
10045 10055 10057 10076 10095 10099 10103 10109 10112 10143 10380

AOC
10088 10363 10367 10001 10011 10103 10330 10439

AOMNI
10354

APEX
10302 10303 10282

APEX DIGITAL
10303 10373 10384

ARCHER
10388

ASTAR
10390

AUDIOVOX
10345 10319 10380 10374 10388

AURORA SYSTEM
10391

AVENTURA
10311

BELCOR
10001 10011 10315

BELL & HOWELL
10393

BENQ
10395 10396

BLAUPUNKT
10084

BLU: SENS
10476 10455 10499

BRADFORD
10380

BRILLIAN
10398

BROCKWOOD
10011 10315

BROCKSONIC
10143 10166 10174 10431

BUSH
10399

BYD: SIGN
10400

CANDLE
10001 10002 10003 10011 10439 10372 10543

CANON
10402 10403

CAPEHART
10059

CARNIBALE
10001 10439

CARVER
10415 10405

CASIO
10406 10407

CCE
10408

CELEBRITY
10409

CELERA
10303

CETRONIC
10045

CHANGHONG
10303

CITIZEN
10001 10002 10003 10011 10045 10092 10094 10132 10439 10374 10372 10543 10517

CLARION
10380

CLASSIC
10045

COBY
10412 10011 10275

COMMERCIAL SOLUTIONS
10413
COMPAQ
10414

CONCERTO
110011 10543

CONTECT
10041 10045 10051 10052 10380

CORENA SYSTEM
10301

CORONADO
10132

CRAIG
10045 10055 10157 10049 10159 10380 10258

CROSLEY
10415

CROWN
10045 10132 10380

CURTIS MATHES
10001 10092 10011 10132 10365 10413 10415 10393 10319 10436 10542 10439 10368 10504 10543 10271

CXC
10045 10380

CYBER HOME
10416

CYTRON
10417 10418

DAEWOO
10011 10022 10023 10038 10045 10046 10056 10068 10073 10094 10098 10102 10105 10108 10111 10114 10116

DAYTRON
10011 10132 10315

DELL
10148 10314

DELTA
10419

DENON
10368 10421

DIAMOND VISION
10422 10423

DIGI LINK
10172

DIGISTAR
10424

DIGITAL LIFESTYLES
10425 10426

DIGITAL PROJECTION INC.
10427 10429

DREAM VISION
10430

DUMONT
10011

DURABRAND
110431 10380 10315 10311 10434 10388 10435

DWIN
10436

DYNASTY
10045

DYNATECH
10063

DYNEX
10091 10347 10366

EIKI
10253 10402

ELECTROGRAPH
10354 10486 10354

ELECTROHOME
10074 10132 10431

ELECTROBAND
10409
ELEMENT
10335 10259 10273 10283

EMERSON
10001 10012 10013 10029 10033 10045 10048 10049 10051 10052 10091 10011 10132 10137 10139 10141 10157 10140 10184 10185 10186 10187 10188 10190 10192 10193 10194 10195 10196 10197 10198 10199 10200 10201 10202 10355 10393 10319 10431 10380 10315 10311 10505

EMPREX
10425

ENVISION
10439 10358 10330

ENVIXION
10001

EPSON
10364

ERAE
10442

ESA
10317 10318 10311

FISHER
10013 10058 10393

FUJITSU
10149 10228 10333 10334 10376

FUNAI
10033 10045 10380 10311 10376 10452

FUTURETECH
10045 10380

GATEWAY
10310 10486

GE
10001 10014 10015 10038 10057 10070 10083 10011 10121 10133 10141 10145 10413 10319 10315 10489 10484

GILBRALTAR
10001 10011 10439 10315

GO VIDEO
10443 10479 10476

GOODMANS
10445

GPX
10276

GRADIENTE
10040

GRUNDIG
10288 10289

GRUNPY
10380 10376

GVA
10278

H & P
10301

HAIER
10026 10322 10323 10324 10325 10326 10434 10373 10067

HALLMARK
10011 10315

HANNS.G
10447

HANNSPREE
10448 10449 10447 10263 10264

HARLEY DAVIDSON
10451 10376 10452

HARMON KARDON
10034 10180 10181 10415

HARVARD
10380 10453

HAVERMY
10436

HELIOS
10301

HELLO KITTY
10319
HISENSE
10266 10011 10279 10280 10373 10459 10462

HITACHI
110017 10011 10015 10016 10001 10018 10029 10043 10072 10132 10144 10147 10203 10204 10206 10207 10208 10210 10211 10368 10452 10543

HP
10357

HUMAX
10143

HYPERION
10011

HYUNDAI
10460 10461

I-INC
10463

ILO
10091 10343 10362 10356

INFINITY
10415 10148

INFOCUS
10464 10364 10466 10467

INITIAL
10356

INKEL
10120

INSIGNIA
10091 10366 10311 10417 10274

JBL
10148 10415

JCPENNY
10001 10011 10014 10015 10030 10035 10092 10132 10145

JENSEN
10019 10234

JVC
10261 10270 10038 10040 10079 10239 10550

KAWASHO
10470

KDS
10335

KEC
10045 10380

KENWOOD
10001 10229 10011 10439 10315

KLEGG
10354

KLH
10341 10303

KLOSS
10002 10060 10001 10372

KMC
10132

KNOLL SYSTEMS
110467

KONKA
10473 10475 10476 10477

KOST
10478 10479

KREISEN
10480 10479

KT
10001 10045 10132 10140 10308

KTV
10380 10439

LG (GOLDSTAR)
10011 10093 10103 10113 10118 10132 10346 10315 10439

LLOYD'S
10452

LODGENET
10069

LOEWE
10481

LOGIC
10069

LUCE
10358 10483
LUXMAN
10011 10543

LXI
10013 10021 10053 10034 10145 10148 10413 10415 10393 10303 10315

MAGNASONIC
10001 10011 10348

MAGNAVOX
10001 10003 10011 10060 10061 10062 10064 10065 10066 10086 10088 10118 10132 10145 10148 10192 10212 10236 10244 10312 10332 10415 10439 10356 10505 10452 10330 10376 10126

MAGNIN
10484

MARANTZ
10001 10074 10148 10415 10439

MATSUI
10148

MATSUSHITA
10485

MAXENT
10486 10487

MB QUART
110315

MEGATRON
10315 10368 10388 10435

MEMOREX
10013 10069 10091 10011 10393 10431 10315 10376 10516

METZ
10084

MGA
110001 10011 10033 10044 10050 10074 10315 10439 10484

MIDLAND
10413

MINERVA
10084

MINTEK
10356

MITSUBISHI
10216 10011 10030 10033 10034 10041 10044 10089 10115 10160 10167 10168 10214 10001 10245 10436 10315

MONIVISION
10377

MONTGOMERY WARD
10185 10217 10218 10219 10220

MOTOROLA
10436 10335

MOXELL
10335

MTC
10001 10011 10439 10315 10543

MULTITECH
10380

NAD
10021 10031 10303 10315 10543

NAKAMICHI
10491

NAXA
10492

NEC
10001 10013 10022 10025 10030 10041 10057 10121 10125 10011 10235 10439 10315 10543 10405

NETTV
10486

NIKEI
10045

NIKKO
10001 10315 10439 10374

NIKO
10493

NOBLEX
10494

NORCENT
10373 10330 10495 10493
NORWOOD MICRO
10362 10498

NTC
10374

NUVISION
10502

OLIVIA
10011 10342 10535 10315

OLYMPUS
10503

ONWA
10045 10380

OPTONICA
10025 10034 10235

OPTIMUS
10485 10393 10504 10505

OPTOMA
10506 10448

OPTONICA
10436

ORION
10431 10376 10516

PANASONIC
10076 10010 10038 10057 10005 10148 10150 10169 10308 10359 10485

PENNEY
10001 10011 10413 10303 10315 10439 10484 10489 10388

PHILCO
10001 10003 10011 10030 10045 10057 10060 10061 10064 10065 10118 10132 10148 10415 10439 10315

PHILLIPS
10148 10321 10011 10040 10060 10067 10132 10145 10001 10222 10003 10371 10415 10479

PILOT
10001 10011 10439 10315

PIONEER
10504 10024 10029 10031 10032 10011 10248 10254 10304 10001

POLAROID
10335 10338 10339 10340 10341 10303 10417 10362 10478 10301 10476

PORTLAND
10011 10132 10374 10315 10335 10424 10476

PROSCAN
110133 10249 10413 10262 10257 10268 10067 10269

PROTON
10059 10011 10103 10132 10165 10251 10315 10388

PROTRON
10507 10508

PROVIEW
10335

PULSAR
10011 10315

PUNEET
10425

PVISION
10442

QUASAR
10038 10057 10243 10308 10485

RADIO SHACK
10025 10045 10048 10011 10118 10132 10001 10235

RCA
10001 10004 10006 10011 10029 10030 10057 10083 10133 10145 10161 10171 10232 10371 10413 10484 10315 10256 10272

REALISTIC
10013 10025 10045 10048 10001 10011 10235 10393 10380 10315 10439 10543

REVOLUTION HD
10354

ROCTEC
10237

RUNCO
10152 10153 10001 10250 10252 10336 10337 10439

SAMPO
10001 10059 10011 10486 10439
SAMSUNG
10305 10265 10001 10012 10051 10092 10011 10118 10124 10132 10145 10176 10221 10306 10542 10315 10439 10479 10408 10543

SANSUI
10431 10452 10516 10517

SANYO
10013 10026 10027 10037 10041 10054 10058 10078 10253 10393 10402 10484

SCEPTRE
10313 10067

SCIMITSU
10011 10315

SCOTT
10033 10045 10049 10011 10132 10380 10315 10376

SCOTCH
10315

SEARS
10011 10013 10021 10033 10035 10058 10078 10092 10132 10145 10244 10413 10415 10393 10303 10315 10311 10543 10376 10452

SEIKI
10259 10283 10284 10285 10286 10287

SELECO
10368 10430

SHARP
10260 10020 10025 10028 10033 10034 10132 10151 10235 10236 10361 10375 10436 10011

SHARPER IMAGE
10518

SHERWOOD
10120

SIEENS
10084

SIGNATURE
10069 10011

SIGNATURE 2000
10011

SIGNET
10519 10478 10520

SIM2 MULTIMEDIA
10430

SIMPSON
10001

SKYWORTH
10522

SOLARISM
10523

SOLE
10358 10483 10301 10479 10354

SONY
10043 10075 10117 10130 10067 10170 10238 10247 10309 10409 10452

SOUND DESIGN
10003 10033 10045 10011 10380 10315 10376

SOVA
10507

SOYO
10425 10463 10524 10525 10476

SPECTRICON
10103 10011 10388

SPECTRONIQ
10335

SQUAREVIEW
10311

SSS
10011 10045 10380 10315

STARLITE
10011 10380

STUDIO EXPERIENCE
10377

SUNBRITE
10528 10529
SUPERSCAN
10436 10530

SUPRE MACY
10002 10372

SUPREME
10409

SVA
10373 10479 10301 10532 10533

SYLVANIA
10001 10003 10008 10011 10060 10061 10064 10118 10126 10065 10145 10148 10155 10311 10355 10415 10439

SYMPHONIC
10380 10311 10452 10505

SYNTAX
10342 10535 10315

TANDY
10034 10436

TASHIKO
10537

TATUNG
10057 10063 10388 10458 10362

TCL
10256 10371 10267

TEAC
10379 10281

TECHNICS
10080 10076 10485

TECHNOL ACE
10376

TECHVIEW
110539 10541

PILOT
10011 10388 10543

TECHWOOD
10504 10024 10029 10031 10032 10011 10248 10254 10304 10001

TELEMAGIC
10402

TEKNIKA
10001 10002 10003 10011 10030 10033 10036 10045 10069 10074 10092 10094 10132 10415 10380 10374 10315 10543 10376

TELEFUNKEN
10039 10047 10241 10242 10542 10543 10544

TELERENT
10069

TERA
10156

THOMAS
10452

TMK
10011 10315 10543 10378

TOSHIBA
10021 10013 10035 10041 10052 10063 10092 10142 10146 10178 10179 10393 10303 10464 10419 10517

TOTVISION
10132

TRUTECH
10353

TVS
10431

ULTRA
10547 10508

UNIVERSAL
10014 10015

UPSTAR
10277

US LOGIC
10362

VECTOR RESEARCH
10001 10439

VENTURER
10315

VICTOR
10550

VIDEO CONCEPTS
10160
VIDIKRON
10255 10415

VIDTECH
10011 10315

VIEWSONIC
10363 10088 10330 10331 10349 10486 10530 10503

VIKING
10372

VIORE
10316

VISART
10551

VITO
10360

VIZIO
10011 10315 10351 10530

WARDS
10011 10014 10015 10025 10033 10061 10062 10064 10065 10069 10071 10132 10148 10001 10235 10415 10315 10439 10489 10543 10376

WAYCON
110303

WHITE WESTINGHOUSE
10091 10319 10320 10327 10328 10329 10067 10431 10409

WINBOOK
10362

WOOYOUNG
10307

WYSE
10330

XOCECO
10552

YAMAHA
10001 10011 10439 10315

YORK
10011

ZENITH
10009 10069 10070 10090 10094 10431 10315 10374 10452 10516

ZONDA
10103 10388

APPENDIX B

Audio System Codes for Remote Pairing

TV MAKER/BRAND
CODE NUMBER

ADCOM
20088 20098 20218 20147 20233

AIWA
120142 20182 20025 20141 20022 20110

AKAI
20128

ANAM
20026 20188 20189

ANTHEM
20004

B & K
20102 20103

BOSE
20007 20185 20131

CARVER
20253 20013 20037 20060 20068 20148 20221 20226 20245 20250 20015

DENON
20041 20234 20111 20149 20150 20152 20232 20003

COBY
20010 20017

ENLIGHTENED
20105

EVERQUEST
20032

FISHER
20037 20015 20083 20207

FOSGATE AUDIONIC
20153

HAIER
20019 20023

HARMAN KARDON
20205 20208 20153 20228 20229 20249

HITACHI
20035 20040 20027 20202

ILIVE
20049 20050

INKEL
20012

INSIGNIA
20061

JC PENNY
20016 20108

FISHER
20037 20015 20083 20207

JENSEN
20065

JVC
20112

KENWOOD
20012 20206 20231 20033 20015 20211 20212 20213 20214 20215 2022220230 20134 20246

LEXICON
20125 20156 20158 20159

LG (GOLDSTAR)
20069 20077 20018 20192

LOTTE
20191 20193

LUXMAN
20042

LXI
20084

MAGNAVOX
20013 20092

MARANTZ
20013 20093 20047 20072 20063 20203 20221 20250

MAXELL
20078

MCINTOSH
20160

MCS
20016

MITSUBISHI
20164 20165

NAD
20036

NAKAMICHI
20167 20047

NILES
20168

ONKYO
20178 20053 20113 20114 20024 20177 20179 20223 20224 20251

OPTIMUS
20029 20033 20048

OUTLAW
20183

PANASONIC
20126 20014 20039 20094 20194 20200

PARASOUND
20254

PHILIPS
20009 20301 20302 20303 20093 20013 20172 20124

PIONEER
20082 20021 20046 20051 20057 20073 20076 20096 20001 20054 20237 20238 20239 20240 20241 20242 20243 20244

PROCEED
20006 20248 20252

QUASAR
20014 20094

RCA
20062 20106 20120 20138 20056 20123

REALISTIC
20011 20030 20084 20002 20026 20101

ROTEL
20089 20080 20091

ROTEL
20304 20197 20198 20199 20306

SANSUI
20116 20013 20124 20047

SANYO
20187

SCOTT
20026 20097

SHARP
20139 20058 20033 20100 20132 20133 20134 20127

SHERWOOD
20045 20031 20247
SONY
20008 20176 20005 20025 20107 20145 20090 20170 20195 20209 20216 20305

SOUNDESIGN
20043

SSI
20075

TAEKWANG
20128 20186 20195

TEAC
20066 20067 20026 20190

TECHNICS
20126 20094 20109 20014 20137

THOMSON
20217

TOSHIBA
20155 20118 20237 20255

VICTOR
20020 20112

VIZIO
20180

WARDS
20015

YAMAHA
20140 20166 20201 20028 20033 20038 20074 20132 20175 20204 20210 20219 20220 20227 20235 20236

ZANTAK
20174