KSTB2020
USER/INSTALLATION GUIDE
Power Button: Used to power the Kaon STB On or Off.
Status Indicator LED: Indicates power status of STB (Red = Off, Green = On).
3Infrared (IR) Sensor: Used to communicate with the KURV Remote Control.
RJ45: 10/100 Ethernet port used to connect to a home router.
5HDMI: Digital A/V output, used to connect to a TV via HDMI cable.
6AV Out: SD Analog A/V output, used to connect to older-style TVs that do not support HDMI connections. Ask your installer for an RCA composite breakout cable if one was not included.
7S/PDIF: Optical Audio output, used to connect to external Sound bar or Surround Sound system. An optical cable with TOSLINK connectors is required (not included).
812V/1.5A In DC Power port, used to connect via the power adapter.
USB: This port has an output power capability of 5V DC @ 1 amp.
The following Hot Keys are dedicated short cuts to return the user to the video service regardless of the content or App being viewed.
1MENU: Displays the Main Menu.
2LAST: Displays the last 15 items that have been watched.
3HOME: Displays the main Android TV menu including access to Apps.
4GUIDE: Displays the Electronic Program Guide (EPG).
5SHOWS: Displays the shows that are presently available for viewing On Demand (VOD).
6MOVIES: Displays the movies that are presently available for viewing On Demand (VOD).
TV POWER: Powers on or off TV if remote is programmed with a TV infrared code.
2TV INPUT: Changes video input on TV if remote is programmed with a TV infrared code.
3POWER: Switches STB power on or into standby or off mode. Will also control TV power and audio system after remote has been programmed with a TV/Audio Infrared code.
4PAGE (Up or down): In the GUIDE or MENU screens, scrolls one page up or down.
5MENU: Launches the MAIN MENU within the App with Live Video or last viewed On-Demand program.
6LIVE TV: Tunes to the last content viewed in the App.
7MUTE: Mutes the audio on your audio device(s) (TV, Audio System, or STB).
8VOLUME (Up or down): Increases or decreases volume levels on your audio device(s).
9CHANNEL (Up or down): Selects the previous and next available channels. (Hold for rapid advance.) Within MENU or GUIDE acts the same as Page Up/Page Down.
10GOOGLE HOME: Launches AndroidTV main menu including access to Apps.
11LAST: Displays the last 15 items that have been watched.
12BACK/EXIT: Returns to previous menu or state within current App. From live video, this key opens the Main Menu.
GUIDE: Launches the Channel GUIDE (EPG) within the App.
14ARROWS: Moves to highlight items in respective direction.
15OK/SELECT: Short Press - Confirms a selection. When watching video in the App, info on the current video playing appears, including the time shift bar. Long Press - Invokes the App search menu. This is the same function as the magnifying glass in the Main Menu.
16SHOWS: Launches the SHOWS play list in the App.
17MOVIES: Launches the MOVIES play list in the App.
18SEARCH/VOICE: 🔍 Launches text-based Google Assistant search.
Launches voice-based Google Assistant search.
RECORD: Begin recording selected content in the App.
20REWIND: Fast rewinds VOD, or live TV.
21FAST FORWARD: Fast forwards VOD, or live TV.
22PAUSE/PLAY: Play or Pause toggle of VOD, or live TV.
230-9: Enters channel numbers in the GUIDE or full screen video.
24SET: Setup the remote to control the TV, and to program an audio device with Infrared (IR) commands.
STB / Remote IR - RF Mode Conversion
For customers who wish to place the STB in a non-line of sight position (with respect to the remote control) the remote must operate in RF mode. As the remote operates in IR mode by default the user will have to convert the remote operation from IR mode to RF mode by the following sequence:
While in the same room with the STB, press and hold SET on the remote for approximately 3 seconds. The remote LED will initially display red.
After 3 seconds the remote LED will turn green. Immediately press the home button ( 
).
A 3-digit code will be displayed on the TV screen.
Enter the 3-digit code shown on the TV.
If successful, "Connected" will be displayed on the TV screen and the remote now operates via RF mode.
If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.
Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.
To return the remote to the line of sight 9 IR mode of operation, perform the following steps:
On the remote press and hold SET for 3 seconds, until the LED turns green.
On the remote Press 9 8 1
Successful completion is signaled by 2 green blinks.
If the remote at any time fails to pair, or is not functioning properly, factory reset the remote using the SET 9 8 1 sequence above, then re-pair remote.
TV / Remote Programming
Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices.
By default, the remote controls the Volume and Power on the STB. To program the remote to the TV, such that remote Master Power key presses adjust Power and Volume on the TV by Infrared commands directly follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Enter the 5-digit code as shown in Appendix A.
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
It is strongly recommended to program the KURV remote to allow the TV or Audio System control the sound. This will ensure that any channels encoded with Dolby Surround operate as expected. If the STB is allowed to control the sound, channels encoded with Dolby Surround may render with no audio.
Programming codes for TV's and Audio Systems are found in Appendices A and B.
NOTE: When entering TV programming codes, ensure the code used has the ability to control both Power and Sound. Some codes may control Power alone and some Audio alone. Use the code that controls both Power and Sound to process Dolby Surround as expected. When the TV code has been programmed, confirm the volume key on the remote brings up the TV sound level indicator, not the STB sound level indicator.
It is also strongly recommended that any TV sound leveling technology be disabled. This technology is generally used to squelch advertisement audio that is increased intentionally. This technology may cause unintended variations in sound levels.
TV Code Auto-Search Method
If a code cannot be located in Appendix A or B, use this method to find control programming:
Press and hold the SET key for 3 seconds, until the LED turns green.
On the remote Press 9 9 1
Press the CH 
sequentially until the TV turns off.
Press the OK / Select 
key to enter this control into the remote.
Successful programming is indicated by two green blinks of the LED.
If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.
Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.
To return the remote to the line of sight 9 IR mode of operation, perform the following steps:
On the remote press and hold SET for 3 seconds, until the LED turns green.
On the remote Press 9 8 1
Successful completion is signaled by 2 green blinks.
Volume and Mute Controlling Device Link
By default, the remote controls the Volume and Mute on the STB. To program the remote to control Volume and Mute on the TV follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Press the VOL 
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
Remote Behavior
If the remote has been programmed to the TV as described on the previous page, the Remote's TV power button 
will control the TV power only.
This will not affect the powered state of the STB. The "all devices" power button 
will control the TV power as well as the STB power states if remote has been fully programmed with TV and Audio system.
The "all devices" power button may be used in two ways while system is fully powered on:
Short Press: Will turn off TV and put the STB into a standby mode.
Long Press: User will be prompted if they want STB to be powered down (non-standby) mode. If OK is selected, the TV and STB will all be powered down. The STB will be fully powered down and not be in standby mode.
NOTE: To prevent the STB and the "all devices" power button user input reactions from becoming unsynchronized (i.e. the "all devices" power button turns the TV Off while turning the STB On, or vice versa) it is recommended to use only Short Presses of the "all devices" power button
If a Long Press of the "all devices" power button is used to Power Off the TV, it MUST be followed by a Long press to turn the TV back On. If a Long Press to turn the TV Off is followed by a Short Press to turn TV On, the TV and STB may become unsynchronized with the respect to being On or Off at the same time.
If the TV and STB become unsynchronized with respect to power button presses, power cycle (i.e. Remove power) to the STB, while the TV is On. This will re-synchronize the TV and STB power
STB / Remote IR - RF Mode Conversion
For customers who wish to place the STB in a non-line of sight position (with respect to the remote control) the remote must operate in RF mode. As the remote operates in IR mode by default the user will have to convert the remote operation from IR mode to RF mode by the following sequence:
While in the same room with the STB, press and hold SET on the remote for approximately 3 seconds. The remote LED will initially display red.
After 3 seconds the remote LED will turn green. Immediately press the home button.
A 3-digit code will be displayed on the TV screen.
Enter the 3-digit code shown on the TV.
If successful, "Connected" will be displayed on the TV screen and the remote now operates via RF mode.
If "Connected" is not displayed, wait 3 minutes, then try the above procedure again.
Once successfully paired (Connected), the STB may be placed in a non-line of sight location such as behind the TV or in a cabinet.
To return the remote to the line of sight 9 IR mode of operation, perform the following steps:
On the remote press and hold SET for 3 seconds, until the LED turns green.
On the remote Press 9 8 1
Successful completion is signaled by 2 green blinks.
If the remote at any time fails to pair, or is not functioning properly, factory reset the remote using the SET 9 8 1 sequence above, then re-pair remote.
TV / Remote Programming
Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices.
By default, the remote controls the Volume and Power on the STB. To program the remote to the TV, such that remote Master Power key presses adjust Power and Volume on the TV by Infrared commands directly follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Enter the 5-digit code as shown in Appendix A.
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
Audio System - Sound Bar / Remote Programming
Prior to programming remote control to control volume on TV/Power Bar, ensure that volume on those devices is fully turned up. This will yield the widest audio dynamic range when remote is used to control volume on those devices
By default, the remote controls the Volume on TV, and Power on the STB. To program the remote to the Sound Bar, such that remote Master Power key presses adjust Volume on the Sound Bar by Infrared commands directly, follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Enter the 5-digit code as shown in Appendix B.
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
Ecosystem Setup Recommended for the Correct Audio Behavior
It is strongly recommended to program the KURV remote to allow the TV or Audio System control the sound. This will ensure that any channels encoded with Dolby Surround operate as expected. If the STB is allowed to control the sound, channels encoded with Dolby Surround may render with no audio.
Programming codes for TV's and Audio Systems are found in Appendices A and B.
NOTE: When entering TV programming codes, ensure the code used has the ability to control both Power and Sound. Some codes may control Power alone and some Audio alone. Use the code that controls both Power and Sound to process Dolby Surround as expected. When the TV code has been programmed, confirm the volume key on the remote brings up the TV sound level indicator, not the STB sound level indicator.
It is also strongly recommended that any TV sound leveling technology be disabled. This technology is generally used to squelch advertisement audio that is increased intentionally. This technology may cause unintended variations in sound levels.
TV Code Auto-Search Method
If a code cannot be located in Appendix A or B, use this method to find control programming:
Press and hold the SET key for 3 seconds, until the LED turns green.
On the remote Press 9 9 1
Press the CH sequentially until the TV turns off.
Press the OK / Select key to enter this control into the remote.
Successful programming is indicated by two green blinks of the LED.
Volume and Mute Controlling Device Link
By default, the remote controls the Volume and Mute on the STB. To program the remote to control Volume and Mute on the TV follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Press the VOL
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
To return remote to default for Volume and Mute control on the TV or Sound Bar, follow the instructions below:
Press and hold the SET key until the remote LED turns green.
Press the VOL key.
Successful programming is indicated by two green blinks of the LED.
Unsuccessful programming is indicated by two red blinks of the LED.
Remote Behavior
If the remote has been programmed to the TV and Audio Systems as described on the previous page, the Remote's TV power button will control the TV power only.
This will not affect the powered state of the STB. The "all devices" power button will control the TV power as well as the STB power states if remote has been fully programmed with TV and Audio system.
The "all devices" power button may be used in two ways while system is fully powered on:
Short Press: Will turn off TV / Audio System and put the STB into a standby mode.
Long Press: User will be prompted if they want STB to be powered down (non-standby) mode. If OK is selected, the TV, Audio System, and STB will all be powered down. The STB will be fully powered down and not be in standby mode.
NOTE: To prevent the STB and the "all devices" power button user input reactions from becoming unsynchronized (i.e. the "all devices" power button turns the TV Off while turning the STB On, or vice versa) it is recommended to use only Short Presses of the "all devices" power button
If a Long Press of the "all devices" power button is used to Power Off the TV, it MUST be followed by a Long press to turn the TV back On. If a Long Press to turn the TV Off is followed by a Short Press to turn TV On, the TV and STB may become unsynchronized with the respect to being On or Off at the same time.
If the TV and STB become unsynchronized with respect to power button presses, power cycle (i.e. Remove power) to the STB, while the TV is On. This will re-synchronize the TV and STB power
When pressing the OK/Select key for an extended time, on either the KURV 1.0 or KURV 2.0 remote controls, the Operator in app search screen appears on the TV.
The KURV 1.0 SEARCH remote control is only capable of a manual text search using the keyboard. Arrow right to the Search Box and press OK to display the on-screen keyboard to type out a search string.
The KURV 2.0 VOICE remote control is capable of searching by talking into the remote. When activated, speak into the remote.
Once Search has been selected by a long press and release of OK button, the search window will appear, allowing the user to type in (or speak) search keywords for content titles (series, movies, episodes) and channel titles across live, upcoming, lookback and VOD content within the Operator App.
When using a KURV 2.0 VOICE enabled remote for in App searching, ensure that the on screen microphone is highlighted. This signifies that voice input is enabled. If you are in the search screen and the voice microphone is not highlighted in red, a short press of the OK button will enable the voice input.
Once a search term has been typed or spoken, the results will be populated, and may contain results that fall into one or more of the following categories:
Shows (e.g. Type / Speak "Wheel of Fortune")
Live and Upcoming (e.g. Type / Speak "Wheel of Fortune")
Movies (e.g. Type / Speak "Lost in Space")
Channels (e.g. Type / Speak "MSNBC")
Episodes (e.g. Type / Speak "The One Where Joey Tells Rachel")
The user may select any of the results in order to access additional information about the program.
Note: The channel search is not yet supported (e.g. "Tune to Channel 7" or "Tune to MSNBC")
REMOTE GOOGLE ASSISTANT BEHAVIORWhen pressing the Google Assistant button on the remote, behavior is dependent upon whether the user is signed in or not to Google. Users signed in to Google will experience a broader interaction.
he KURV 1.0 SEARCH remote is only capable of manually entering text using the on-screen keyboard. The KURV 2.0 VOICE remote, when activated, is capable of listening to voice commands or manually entering text using the on-screen keyboard.
The following are Google Assistant examples that can be typed in or spoken:
"Open YouTube App"
"Play Cat Videos on YouTube"
"Search for Sitcoms on YouTube"
"Tell Me Information about Game of Thrones"
Playback* - "Pause" "Stop" "Resume"
Volume* - "Louder" "Softer"
Power - "Turn Off" (puts the STB in standby mode)
"Who won the 1962 World Series."
"What is the capital of North Dakota."
"Who won the Warriors game?"
"What's 20% of 80?"
"What does "gregarious" mean?"
"How do I say Nice To Meet You in French?"
"How's the S&P 500 doing?"
"How many kilometers in a mile?"
"Search for summer vacation ideas."
"Find pictures of kittens."
"Play some Jazz music."
"Play the latest episode from This American Life."
"What's the latest news from BBC?"
To exit the Google assistant page press the back button 
* Google Sign-in is Required.
The remote requires two AA batteries.
Hold the remote with keys facing the floor. Battery cover is the entire back of the remote.
Using the ridges, slide the back cover towards the bottom of the remote, remove the cover and insert batteries in the direction shown.
Press and hold the SET key until the remote LED turns green.
On the remote press 9 9 9
If the Green LED blinks 4 times, battery status is excellent.
If the Green LED blinks 3 times, battery status is good.
If the Green LED blinks 2 times, battery status is low.
If the Red LED blinks 1 time, battery status is very low and need to be replaced.
The KSTB2020 set-top box should be placed in a location away from direct or indirect heat sources.
With the remote operating in IR mode, it is recommended that the KSTB2020 be placed in sight for the end user. The IR sensor is in center of the front face plate.
With the remote operating in RF mode, the KSTB2020 may be placed out of sight. This may include behind a wall-mounted TV or in a TV cabinet.
The USB port cannot be used to connect an external USB drive to support local DVR capability.
An HD or Ultra High Definition (UHD) TV that can support 720p, 1080p or 4K UHD.
A Broadband Internet connection that supports a wired or WiFi wireless home network (802.11 g, n, or ac).
Pay TV Operator login credentials (mandatory).
Google login credentials (optional).
Connect the analog composite cable as shown below. This connection scheme should only be used if the TV does not have a working HDMI port.
You must connect your new STB to an internet connection through either a WiFi wireless connection or a wired Ethernet connection.
If your home router is near the STB location, a CAT-5/5e/6 Ethernet cable may be used for internet connectivity. Plug one end of the CAT-5/5e/6 cable into the STB RJ45 port. Plug the other end of the cable into any LAN port of your home router.
Navigate to the Android main menu by pressing the following key sequences:
Home -> Settings -> 
Network -> WiFi -> Select to enable.
Once WiFi has been enabled, using the remote scroll down and select “Connect via WPS".
Once selected press the WPS button on your home router. The Set-Top Box will automatically connect to the WiFi network.
Ensure that WiFi network signal strength is strong 
or very strong .
Home -> Settings -> Network -> WiFi -> Select to enable.
Once WiFi has been enabled, using the remote scroll down and select the required network and press OK. When prompted, enter your WiFi password using the remote. Alternately a USB keyboard may be plugged into the USB port of the Set-Top Box. Type password on keyboard as required.
Ensure that WiFi network signal strength is strong or very strong .
The following screens describe the remote key sequences required to setup the KSTB2020. When powered up and fully booted, the box will start on this screen.
Select Skip and press OK to continue. The following screen will be displayed.
If the end user wishes to login with their Google ID they may do so at this point. If not, select Skip and press OK to continue.
Once logged in, the following Terms of Service screen will be displayed. Select Accept and press OK to continue.
Select Yes on the Location screen and press OK to continue.
On the Help Improve screen, select Yes and press OK to continue.
On the Choose a Name screen, select the appropriate name for the unit and press OK to continue.
The following Get Started screen will display the login where your Cable Provider App will be located. This app cannot be unselected. Select Continue and press OK to get to the next screen.
On the Welcome screen, arrow right five times to get to the next screen.
Select Done and press OK to continue.
When it is finished processing, the Login screen will be displayed.
An example login screen is shown. This will be unique for each subscriber. Credentials may be entered using the remote or via a USB keyboard (recommended).
Once logged in, the following screen will be displayed. Select “DETAILS" to be prompted for Wi-Fi network section and sign in. Alternately an Ethernet cable may be connected at this time.
Wi-Fi networks should be 802.11n or better (802.11AC/AX preferred). The KSTB2020 should be placed in such a fashion that the Wi-Fi signal strength is strong or very strong (as a minimum). To connect the STB to the Wi-Fi network.
Navigate to the Android main menu by pressing the following key sequences:
Home -> Settings -> Network -> WiFi -> Select to enable.
Ensure that WiFi network signal strength is strong or very strong .
If the signal strength is not strong or very strong consider moving the router and STB close to one another if possible. If router/STB repositioning is not feasible Wi-Fi extension, MoCA extension or physical cable connection must be considered. Cables must be CAT-5/5e/6 compliant.
Navigate to the Android main menu by pressing the following key sequences:
Home -> Settings -> Network -> WiFi -> Select to enable.
Once Wi-Fi has been enabled, using the remote scroll down and select the required network and press OK. When prompted, enter your Wi-Fi password using the remote. Alternately, a USB keyboard may be plugged into the USB port of the KSTB2020. Type password on keyboard as required.
Ensure that WiFi network signal strength is strong or very strong .
If the home router is near the Set Top Box location, a CAT-5/5e/6 Ethernet cable may be used for Internet connectivity. Plug one end of the CAT-5/5e/6 cable into the KSTB2020 RJ-45 port. Plug the other end of the cable into any LAN port of the home router.
Once STB has been installed and credentials have been entered, the user should confirm that remote works as expected with STB. The user should check the following buttons for correct operation.
Volume up/down
Channel up/down
Menu
Home
Shows
Movies
User should validate that overall video quality is as expected. If possible, tune to a channel with fast moving scenes (e.g. football or hockey game).
Signal strength may be checked via the network sub-menu in the Android main menu.
Using the remote and android menu navigate to the following:
Home -> Settings -> Network
Ensure that WiFi network signal strength is strong or very strong .
WiFi signal strength in STB Network connection menu.
Ideal for consistent video:
Strong WiFi signal
Very Strong WiFi signal
Video may buffer frequently or will not be consistent:
Weak WiFi signal
Very Weak WiFi signal
Relocate router and STB closer in proximity with each other if possible, such that signal is strong or very strong.
Connecting the STB to home router with a CAT-5/5e/ cable will also resolve poor WiFi connectivity issues.
If video or audio quality is still poor after correcting network, contact NCC technical support.
Ethernet cable integrity
If wired Ethernet connectivity is used, reset/replace Ethernet cable as required.
Router integrity
Power cycle STB and router.
HDMI/Analog composite cable integrity and connection.
Reset/replace cables as needed.
TV HDMI port integrity.
Use different TV HDMI port if possible.
If possible, compare suspect STB A/V quality to another device such as a Blueray player.
If the STB is found to show issues while no other devices do, contact NCC technical support.
HDMI port connection is aligned with the TV's HDMI port selection.
Ensure HDMI port connection and HDMI port selection are the same.
Battery charge
Replace batteries if charge is low.
Remote is not programmed to TV or Audio system.
Refer to pages 8 or 12 for KURV remote pairing instructions.
A Remote Control button press always lights up the LED at the top of the remote. Red = an IR command sent. Green = an RF command sent.
If NO LED lights on button presses, the batteries should be changed.
