Simple. Smart. Innovative. TV.

USER GUIDE
Welcome to the next generation of tv!

NCC Video is the new full-featured television service delivered to your devices including TVs, laptops, smartphones, and tablets from NCC.

NCC Video requires you to have one or more supported streaming devices in your home to use the service. Please refer to the Recommended Devices section the navigation menu.

When away from home, use your NCC Video username and password from any internet connection to schedule or watch most recorded content from your NCC Video DVR. You can also access full episodes, movies, and more online with your NCC Video subscription through the included channel streaming apps on watchTVeverywhere such as WatchESPN, WatchHGTV, and Hallmark Channel.*

*Each network, series, and channel has different rules as to what can be viewed and how.

Getting Started

This guide is focused primarily on the use of "smart" boxes that connect to a TV set such as the Apple TV, Android TV, and Amazon Fire TV. Devices like smartphones, tablets, and web browsers may behave differently.

Before attempting any of the content in this manual, first:

If you have challenges with any of these steps, please call NCC Video technical support at 701-568-3331.

Recommended Devices

A recommended device is one that we are confident in the features, responsiveness, presentation, and usability experience of the NCC Video app on that hardware. Recommended devices are:

Supported Devices List

TV Streaming Stick

  • Fire TV (Fire OS 5+)

  • Android (OS 9+)

Smart TV

  • Amazon Fire TV Edition (OS 5+)

    • Element

    • Insignia

    • Toshiba

  • Android TV (OS 8+)

    • Sony

    • Sharp Smart TVs

    • Philips

    • Hisense

  • Amazon Fire TV Omni 4K Series

  • Amazon Fire TV 4-Series 4K

  • Smart TV

    • Samsung (Tizen OS 5.0)

    • LG (webOS TV 4.5+)

TV Retail Streaming Set Top Box

  • Apple (tvOS 14+)

  • Android (OS 8+)

  • Amazon Fire TV (Fire OS 5+)

TV Android Operator Tier Set Top Box

  • Kaon

TV Smart Soundbar

  • Android TV (OS 9+)

  • Amazon Fire TV (OS 6+)

Smartphones and Tablets

  • Various Android (OS 11+)

  • Apple (iOS 14+)

Web Browsers

  • Google Chrome (89+)

  • Microsoft Edge (89+)

  • Mozilla Firefox (87+)

  • Apple Safari (13+)

NOTE: There are dozens of different kinds of Smart TVs that may or may not have an app store that can access the NCC Video app. Some Smart TVs may play NCC Video, while others may not. NCC Video works best on any of the recommended devices listed above. Although NCC Video may work on a Smart TV, NCC may not be able to provide technical support due to the numerous makes and models available.

Call our office or visit www.nccray.com/ncc-video to see the latest list of supported devices.

Wireless vs. Wired Devices

Many devices that work with NCC Video have the option to use a wireless network (or WiFi) to connect to the internet. While wireless is often more convenient and aesthetically pleasing than a wired device, the latter offers significant advantages. When it comes to high-quality video streaming, the best performance will always come from a wired Ethernet connection. This option offers faster speeds, lower latency (or buffering), and a more reliable connection than WiFi. A wired connection also eliminates one more device to fight for bandwidth on your WiFi network.

Some of the recommended NCC Video devices do not have an Ethernet port. However, an Ethernet adapter is available at many department and online vendors for around $15. This adapter connects to the device using a Micro USB port or something similar and provides an input for a wired Ethernet connection. Check the manufacturer's support and product offerings on your chosen device for information about Ethernet and other accessories that might be available to enhance your viewing experience.

Self Installation

1. Download the NCC Video App

On a "Smart Box" or mobile device, you can download the app from the respective App Store that corresponds to the chosen platform.

Once you are at the appropriate store, search for "NCC Video" and then download it and install it on your device.

2. Sign into the App with your User Name and Password (see page 3).

On a "Smart Box" or mobile device, you can download the app from the respective App Store that corresponds to the chosen platform.

NOTE: Your user name is the email address you provided to NCC when signing up for service. The password is something you chose and entered in the NCC Video activation email. If you don't remember your username and/or password, please contact Customer Service at 701-568-3331.

3. Create a profile.

4. Enjoy live TV.

Remote Controls

Swipe down on Apple, or Press the Select Button for Android remotes when watching Live TV, open controls to play / pause, seek, and more. This is also how to enable closed captions and other accessibility settings.
Change Channels up one or down one from Live TV view:
Go to the Guide to scroll more quickly. To access Main Menu:

remotes

Live TV

Change the Channel

Channel surfers will appreciate that NCC Video allows for moving up or down to the adjacent station.

Pause Live TV

Once a channel begins to play, the user can pause live TV content with the remote. If the live channel is not part of the NCC Video restart recorded list, then the pause buffer is 10 - 20 minutes before the program starts playing again 10 - 20 minutes behind live. If NCC Video is recording the channel for Restart TV, the user can pause for as long as the catch up window is for that channel, usually 72 hours. While watching any program paused for greater than 10 minutes, you cannot fast forward through the content.

Standby

After 4 hours of consistent playing on the same channel and no activity on the remote control, NCC Video will ask the user to press any button on the remote to continue to broadcast a picture. If the user does not press a remote button after a few minutes, the screen will revert to the home screen of the device.

live tv

Main Menu

To access the Main Menu:
The Main Menu has 5 immediate options:

Recently Watched

A Recently Watched list is located just below the Main Menu. This feature is a chronological history of the last 15 channels and programs watched. In many cases, if the item is a live channel, you will see a picture-in-picture preview of that channel on most platforms. Navigate to the desired icon using the directional buttons remote and click Select on the remote for quick and easy return to the show you were on before.
To access Recently Watched from the Main Menu:

Guide

The guide is reminiscent of traditional television in that it is a channel-based way to browse live and upcoming content as well as filter content by movies, sports, kids, or subscribed channels.

guide
To Navigate the guide:

When a currently playing program is highlighted, press the Select button once for a quick show description. If the show is on now, a live sample of the show will display to the right of this information for a sneak peek. Inside the quick view, you can also set recordings as well as go to the full show or movie details page.

If you navigate to the far left of the guide screen past "On Now," a pop-up overlay will appear for Replay TV (see page 16). Press the Select button to explore the Replay content by channel.

Restart TV

NCC Video also offers the ability to restart a program already in progress.

When changing to a live program that has already started, a small pop-up may appear near the bottom of the screen for a few seconds that reads, "Restart this program from the beginning? YES."
Click the Select or Ok button on the remote to be taken to the beginning start time of that program.
picture
That pop-up message will only appear for around 5 seconds. If you miss it, press the Select button on your Android remote (or swipe down for Apple remotes) while watching Live TV. This will bring up Restart, Record, and other options. Navigate to "Restart" using the remote and press okay to go back to the be- ginning of the program. While watching any restarted program, you cannot fast forward through the content.
If there is not a pop-up or an option to Restart from the program options, then that content is restricted for Restart and/or Replay TV by the channel provider.

Shows

The shows section is organized in a picture tile display for easy viewing. Episodes and series are organized into horizontally scrolling rows according to show type or genre. These include:

shows

Movies

The movies section is also organized in a picture tile display for easy viewing. Content is organized into horizontally scrolling rows according to show type or genre. Typically, these include:

picture

Navigate this area with the up/down and left/right directional function on the remote.

Select "Browse All" to see all available content. This list will display all available movies, including Replay titles, recorded, and upcoming.
Once a movie is chosen, press the Select button on the remote to see more options regarding the desired content. If the movie has not yet aired, you can set it to record from this screen.

watchTVeverywhere

watchTVeverywhere is included FREE with NCC Video service.

You're used to watching TV in your living room or den. But how about enjoying that favorite show in your backyard, during a work break, at a coffee shop, or in a waiting room? watchTVeverywhere provides instant access and live streaming content for top-rated shows and movies from over 100 networks* on a computer, tablet, or smartphone.

Register First

Before gaining full access, NCC Video members must register and create a user account. You will need your NCC account number which can be found on your bill statement. Then visit www.watchtveverywhere.com to activate the account.

Share with Family

Each member may register up to 4 additional users after the main account is created and verified. There is no limit to the number of devices used to access each account.

Additional channels will be added as they become available. We are actively working with other providers to secure additional channels to provide you with more entertainment options.

Each station determines what content they release. TV episodes are often available just days after they originally air, and there is no extra fee for viewing on Hulu Plus® or Netflix®!

My watchTVeverywhere Login Name:

______________________________________________________________________________________________

My watchTVeverywhere Password:

______________________________________________________________________________________________

*You must subscribe to the corresponding channel package in order to access content from each network.

Replay TV

Replay TV allows access to up to 72 hours of already-played programming, depending on the availability and permissions from each content provider.*
To access Replay TV, first bring up the Guide (pg 11) then navigate left or backwards in time past the "On Now" column. A pop-up panel will appear which gives you the option to "Watch Recently Aired Programs."
picture
Click "Replay" on the pop-up with the Select Button on the Android remote or depress touch pad on the Apple remote and the screen will transition to the Replay TV section. While watching any Replay program, you cannot fast forward through the content. Replay programs cannot be recorded.
Replay TV content is available up to the last 72 hours on the channel that you had highlighted within the Guide. Programs are arranged in reverse chronological order from right to left. The most recently aired program will be the first image seen. Navigate to the left for older channel content.
To navigate to different channels within the Replay TV screen:
*Each network, series, and channel has different rules as to what can be viewed and how. If a channel or program is not offered in the Replay TV section then the program is beyond the replay time window for that channel, the network itself does not allow replay, or the content provider has restricted replay content. Some networks allow for only 24 hours of replay content, and some have restricted just certain shows.

Filters

The Filters feature is accessed through the guide and is a quick way to find current and upcoming content by genre. From the guide, press left on Android or Amazon, or swipe left on Apple to bring up the filter overlay.
picture
Press Ok or Select on the remote to filter down to just content by Sports, News, Movies, and Kids. To exit the filter, press back or choose a program and click Ok or Select.

Talking Guides

NCC Video supports talking guides for individuals that are visually impaired. With talking guides active, any text or area highlighted within the app will be read out loud, including program titles and functions like Play, Pause, Rewind, Fast Forward, Stop, and Record.
To activate talking guides, navigate to the Amazon Fire TV Settings from the Home screen and select "Accessibility." Select "Voice View" and switch to "On."

DVR Recordings

Set it now, watch it later.

A Digital Video Recorder, or DVR, is a simple way to watch your favorite shows when it is convenient for you. Every NCC Video subscription includes 5 hours of FREE DVR storage across all profiles.

There are no limits to the number of channels that can be recorded simultaneously. The only constraint is the number of hours allowed with your subscription tier. DVR storage is shared across all profiles. Once a show is recorded, most are accessible by everyone on the account at home or on the go.

Access most recorded shows on the go on nearly any internet-connected device. NCC Video allows the user to record any TV program and watch it when convenient. It also allows the user to schedule recordings, play back shows, delete, and manage recordings all from NCC Video devices at home or on the go through the NCC Video app. The DVR allows for all the regular options like end a recording late, record only new episodes, or choose channel preferences.

Real Time storage capacity for the account is shown at the top right of the Manage Recordings Screen. If you need more than 5 hours, additional DVR storage options up to 300 hours are available. Call Customer Service at 701-568-3331 for more information.
To Schedule Recordings
The next step provides a choice to "Record this episode only," or "Record all episodes." The latter option may also provide a list of channels that the program will air.
To record only NEW episodes of a given program, set a program to record using the previous steps. A pop-up will then appear asking if you'd like to "Record this episode only" or "Record all episodes." Choose the option you want and you will see a confirmation appear at the bottom of the screen.
To Manage Recordings
Access the DVR from the Main Menu by selecting the Settings Icon (head in circle icon) to view, edit and delete your recorded shows and movies. Recorded series will appear in the top row, and recorded movies will appear below.
To Extend a Recording
After a program has been scheduled to record, navigate to it in the Scheduled section of the DVR. To the right of the program will be three boxes, the third labeled "Extend." Select that option and choose to extend the recording by 5, 10, 30, or 60 minutes.
Recorded Programs
All programs that are recorded and ready to watch on your device will be displayed in this section from most recent to oldest. To play a show, go to a title and select "View Recordings" to see all the recordings of that particular program. Select a recording and then select "Play."
Scheduled Programs
Series Recordings as well as any Individually Scheduled Recordings you have set can be found here. Press Select on any series to bring up a list of options:
DVR Storage Full
Keep an eye on your storage capacity in the upper-right corner of the DVR. If you set a new recording that will put you over your storage limit, a pop-up will appear asking you to confirm the new recording. If you confirm it, the oldest program in your DVR will be deleted to make room for the new recording.
picture

If you record a lot of content, you can upgrade your DVR storage capacity by calling Customer Service at 701-568-3331.

DVR Usage and Replay TV
All recorded content with NCC Video is stored in an offsite server and not on your device. There is a limit to the number of hours available for your DVR storage but Restart and Replay TV don't count. Restart and Replay TV are entirely new concepts, and something to consider before scheduling DVR programs.

HD Content

NCC Video offers FREE HD content included in the service. If we have the channel in HD, we broadcast it to you in HD. No extra channels, costs, or hassle.

If you are watching a channel that is usually in HD but appears to be of a lower quality picture, it is either because the internet bandwidth is not strong enough to support HD content, or the video is being received and broadcast in SD quality from the channel.

Settings

The Settings menu is where to find Profiles, Manage Recordings, update parental controls, and get other device-specific information.
Go to the Main menu and navigate to the right. Press Select on the Settings Icon [head in circle icon].
picture of settings

Profiles

Set up to 5 different profiles for various members of the household. NCC Video will capture the individualized watch history for each profile and offer personalized recommendations based on content viewed.

These work similarly to Netflix profiles, where upon opening the NCC Video app, one can choose which profile they wish to watch and the experience is catered towards that particular profile's tastes and behavior.

To set up profiles, bring up the Main Menu and move over to the Settings Icon and press OK or swipe with an Apple remote.
NOTE: It is not required to create a profile If a personalized experience with custom recommendations based on viewing habits is not desired. The NCC Video viewing features will work with or without a profile.
picture of settings

Parental Controls

To restrict available content by ratings on NCC Video, activate Parental Controls. Parental Controls constrain full view access to content rated R, TVMA, or NC17 unless a PIN is entered. Full access to the content resumes after entering the correct PIN.

It is highly recommended to at least set up a PIN number if you'd like to restrict mature content. This will need to be entered prior to viewing any programs rated R, TVMA, or NC17.

The Parental Controls setting is either enabled or disabled and is accessed in the Settings section.

At first access, the user will be asked to create a 4-digit Personal Identification Number (PIN). This PIN number will be used to restrict access to the Parental Controls and mature content.

One can also change or reset their PIN from this menu.

NOTE: Content that is restricted by the Parental Controls settings will still be viewable through the Picture in Picture display. Parental Controls are predicated on the content being rated. On occasion, one may encounter some programming not rated by the content provider.
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Search

The Search feature is accessed through the Main Menu and is an extremely helpful way to quickly access the show, episode, movie, or channel you seek. Search for actor/actress, title, director, or genre by navigating the provided cursor to each letter and pressing Select on the remote to add it to the search parameters.
NCC Video has an intuitive search program and will recommend search results after a few letters are selected. Navigate to the results and press Select to access the desired content. NCC Video will search for the request and deliver results across all your subscribed channels including:
NOTE: Certain recommended devices may allow for voice search capability through the manufacturers' remote.

Closed Captioning

Closed captioning provides a text overlay for all programming that provides this service. To activate: